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Common Questions

① Ensure the robot is sufficiently charged. ② Turn off and restart the robot. ③ Contact customer service for additional help.
① Ensure the robot is disconnected from the App. ② Ensure you are in a quiet setting with minimal background noise. ③ Use the preset Voice Commands to control your robot.
① Ensure the robot is on a smooth flat surface. Robot will not function properly on an uneven or bumpy surface.
① Ensure the robot is sufficiently charged and turned on. ② Ensure Bluetooth is enabled on your smart phone/tablet. ③ Ensure your device permissions are enabled for the robot on your device. ④ Ensure only one device is connected to the robot. Disconnect the robot from any other smart phone/tablet you are not using.
① Press and hold the power button until T9 says “Hello Humanity.” ② Ensure the Robot is sufficiently charged. Charge the robot fully and power on.
① Ensure both ends of the charging cable are properly plugged in. ② Ensure the headlights blink continuously when charging.
① You can download the Android app here at this link: https://play.google.com/store/apps/details?id=com.senpower.TNine ② You can download the IOS app here at this link: https://apps.apple.com/us/app/t-nine/id1465078867
① Ensure the robot is disconnected from the App. ② Ensure you are in a quiet setting with minimal background noise. ③ Use the preset Voice Commands to control your robot.
① Ensure the robot is sufficiently charged and turned on. ② Ensure Bluetooth is enabled on your smart phone/tablet. ③ Ensure your device permissions are enabled for the robot on your device. ④ Ensure only one device is connected to the robot. Disconnect the robot from any other smart phone/tablet you are not using.
① Ensure both ends of the charging cable are properly plugged in. ② Ensure the headlights blink continuously when charging.

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