Domestic Shipping Policy
Back orders will be shipped unless notified of cancellation
Customers outside of the US are responsible for duty taxes and shipment fees.
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few extra days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
FREE 30 DAY RETURNS
Return shipping from anywhere in the 48 continental United States is FREE with terms and conditions. If you are not 100% satisfied with your purchase from robosenstore.com, you can return your qualifying item(s) for a full refund within 30 days of purchase with terms and conditions! Returns must be with the original packaging attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. If you have received defective, damaged or incorrect merchandise, please contact us directly.
Once we receive your qualifying return and approve your refund, Robosen will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
Questions? Contact us